Privacy Policy

Introduction

Ideanix Labs Inc (“we”, “us”, or “our”), an Ontario corporation, operates HuddleSpot (“the Service”), an all-in-one community platform for creators, coaches, educators, and brands. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

By using HuddleSpot, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use the Service.

Information We Collect

We collect several types of information to provide and improve the Service:

Account Information

When you create an account, we collect your email address, organization or community name, display name, and your role (community builder or member). Community builders may also provide billing details for subscription management.

Community Content

We store content you create on the platform, including community posts, discussion threads, course materials, comments, and any files or media you upload.

Usage Data

We automatically collect usage information such as pages visited, features used, access logs, browser type, device information, and IP address. This data helps us understand how the Service is used and how we can improve it.

Payment Data

Payment processing is handled by Stripe. We do not store your full credit card number or payment credentials on our servers. Stripe may collect and store payment information in accordance with their own privacy policy.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and manage subscriptions through Stripe
• Enable community builders to host communities, create courses, run discussions, and manage paid memberships
• Send transactional emails such as account confirmations, password resets, and billing notifications
• Analyze usage patterns to improve the Service and develop new features
• Monitor and prevent abuse, fraud, and security threats
• Comply with legal obligations

Third-Party Services

We use the following third-party services that may collect or process your data:

• Stripe — payment processing for subscriptions and membership payments
• PostHog — product analytics to understand how users interact with the Service
• Sentry — error monitoring and performance tracking to maintain Service reliability
• Hosting infrastructure — cloud providers used to host and deliver the Service

Each third-party service operates under its own privacy policy. We encourage you to review their policies.

Data Storage and Security

Your data is stored on servers located in Canada and the European Union. We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal, accounting, or compliance purposes.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing of your data
• Request a portable copy of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at legal@huddlespot.io.

Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookies through your browser settings, though disabling them may affect the functionality of the Service.

Children's Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at legal@huddlespot.io.

Ideanix Labs Inc
Ontario, Canada