Terms of Service

1. Introduction and Acceptance

These Terms of Service (“Terms”) are an agreement between you and Ideanix Labs Inc, an Ontario corporation (“HuddleSpot”, “we”, “us”, or “our”). They govern the HuddleSpot platform for communities, courses, discussions, events, and memberships (“Service”). By accepting these Terms when registering or purchasing a platform subscription, you agree to them. If you do not agree, do not register or use the Service.

This version applies to new users when they accept it. For existing users, it takes effect on the date specified in our direct notice, no earlier than 30 days after that notice, except for the limited urgent changes described below. Publishing this page alone does not start that notice period. Until the applicable effective date, the previously applicable terms continue to govern. You can read the previous terms dated March 3, 2026.

Nothing in these Terms removes consumer rights, privacy rights, remedies, or other protections that applicable law does not permit you to waive.

2. Definitions

“Community Builder” or “Builder” means the individual or organization that manages a community and, where applicable, sells courses, access, or memberships. “Member” means an individual who joins or participates in a community. “User” and “you” mean a Builder or Member, as applicable.

“Content” includes posts, messages, images, videos, files, course materials, and other materials submitted to the Service. “Platform Fees” means subscription fees paid to Ideanix Labs Inc for access to HuddleSpot, excluding taxes and payments to Builders for courses, memberships, or other purchases.

3. Eligibility and Account Security

Every individual using the Service must be at least 18 years old and have legal capacity to enter into this agreement. If you act for an organization, you represent that you have authority to bind it, and references to you include that organization.

Provide accurate account and billing information and keep it current. Protect your credentials, manage permissions for people you authorize, and promptly report suspected unauthorized access to legal@huddlespot.io. You are responsible for your use and authorized users’ conduct, without limiting our own legal obligations.

4. Communities and Member Purchases

Builders are the sellers of their courses, memberships, and other offerings. The purchase agreement is between the Builder and the Member. HuddleSpot provides the platform and payment integrations; it does not become the seller merely by hosting an offering or facilitating payment.

Before a purchase, the Builder must clearly disclose its identity and contact information, the offering and access period, total price and applicable taxes, recurring charges, cancellation and refund rules, and other legally required information. Members must have an opportunity to review and accept those purchase terms. Builder terms cannot override these Terms for use of HuddleSpot or mandatory legal rights.

Builders are responsible for delivery, support, lawful marketing, taxes, refunds, chargebacks, and purchase disputes. Members should direct purchase or renewal questions to the selling Builder. A Builder cannot avoid its obligations to Members by closing its community or losing access to HuddleSpot.

Removing a community or Content may end access to a purchased offering. Builders must notify affected Members and provide any delivery alternative or refund required by their purchase agreement or law. HuddleSpot does not guarantee a Builder’s performance or continued hosting of a particular offering. This does not exclude responsibility imposed on HuddleSpot by law.

5. Platform Plans, Billing, and Trials

Available plans, features, and limits are described on our pricing page. The billing interval, currency, price, and applicable taxes are disclosed before you confirm a paid subscription. Platform subscriptions are billed in advance monthly or annually and renew for the same interval unless cancelled before renewal. You authorize the recurring charges you accept at checkout.

The Pro trial lasts 14 days and does not require a payment card. Starting a trial alone does not authorize a charge. Continuing on a paid plan requires an explicit paid subscription selection and payment authorization. If you do not select a paid plan, trial-only features end and any continued free access is subject to the free plan’s limits.

Upgrades take effect immediately; any additional or prorated charge is disclosed before you confirm the upgrade. Downgrades take effect at the start of the next billing cycle. You may lose features or exceed the lower plan’s limits after a downgrade; arrange for any needed copies of your Content beforehand.

Cancel a platform subscription through account settings, or contact legal@huddlespot.io if you cannot access the cancellation controls. Cancellation stops the next renewal and preserves paid access until the end of the current billing period unless you separately delete the account or access is suspended or terminated under these Terms.

We use Stripe for integrated payment processing. Available payment methods are those offered at checkout or agreed in a signed Enterprise order. If you open or connect an account with a payment provider, its applicable agreement also governs that relationship. Payment processing does not change who sells a Builder’s offering.

If payment fails, we will notify you and provide a reasonable opportunity to update payment details or resolve the issue before suspending paid access or downgrading the account. Outstanding valid charges remain payable. Plan limits apply after downgrade; we will not automatically charge you for an unapproved upgrade.

We will give at least 30 days’ direct notice of a Platform Fee increase. The increase takes effect no earlier than your next renewal after that notice period and does not change the price of a period already paid for. You may cancel before the affected renewal.

6. Platform Refunds

Platform Fees are not routinely refundable for cancellation, partial billing periods, or unused access. This policy does not limit legally required refunds, remedies for billing errors, or refunds expressly agreed in a signed Enterprise agreement.

If we terminate your paid platform service without your breach, we will refund the prepaid Platform Fees attributable to the unused portion of the paid period, calculated proportionally from the termination date. This also applies if we discontinue the paid service. Contact legal@huddlespot.io about billing errors or refund entitlements.

These platform refund rules do not govern purchases from Builders. Those purchases follow the Builder’s disclosed purchase terms and applicable law. Account deletion does not by itself create a refund entitlement or extinguish outstanding payment obligations.

7. Platform Intellectual Property

The Service’s software, design, trademarks, logos, and other platform intellectual property belong to Ideanix Labs Inc or its licensors. User Content remains subject to the next section. We grant you a limited, non-exclusive, non-transferable right to use the Service within your plan and these Terms while your access remains active.

You receive no ownership in the platform or permission to use our branding except as we expressly allow. You may not resell access to the platform itself, copy its protected software or designs, or reverse engineer it except where applicable law permits. Builders may sell their own offerings as described in these Terms.

8. Content, Moderation, and Reports

You retain ownership of your Content. You give us a non-exclusive, royalty-free license to host, store, copy, transmit, display, and technically adapt it only as needed to operate and deliver the Service, consistent with your sharing settings. We may authorize our service providers to perform those activities on our behalf for the same purposes. This license does not permit unrelated advertising use or public distribution of private Content.

You must have the rights and permissions needed for your Content and its intended audience. Builders must disclose what access Members purchase; a purchase does not transfer ownership of course materials unless the Builder expressly agrees. Members may use purchased materials only as permitted by the purchase agreement and law.

The service license lasts while Content is hosted and, after removal or closure, only as needed for limited backup retention, legal obligations, and the deletion process described in our Privacy Policy. It ends for copies that have been deleted. Recipients may retain copies they lawfully obtained outside the Service; we cannot remove those copies for you.

We may restrict or remove Content that violates these Terms, infringes rights, creates a security risk, or must be removed by law. Where reasonably possible and lawful, we will explain the action and allow you to request review at legal@huddlespot.io. Urgent action may precede notice.

To report abuse or an intellectual property concern, email legal@huddlespot.io with your contact details, the Content’s location, the conduct or rights involved, supporting information, and confirmation that your report is accurate to your knowledge. If acting for a rights holder, explain your authority. Do not submit knowingly false reports.

9. Acceptable Use

Use the Service lawfully and respect others’ privacy and intellectual property. You must not engage in fraud, impersonation, harassment, threats, unlawful discrimination, or distribution of illegal material; upload malware; access another account without authorization; or disrupt or overload the Service.

Do not send spam or unsolicited bulk communications, harvest Member information, or scrape data without permission. Authorized community communications and integrations must respect recipient permissions, applicable law, and plan limits. Do not bypass access controls or use protected platform materials to build a competing service.

10. Member Data and Privacy

Our Privacy Policy explains our handling of personal information. Builders are responsible for the personal information they collect and use to operate their communities, including providing required notices, having a lawful basis and any necessary permissions, limiting access, and handling requests about their own uses of that information.

Where we process Member information on a Builder’s behalf, we do so to provide the Service according to lawful instructions through the Service and any applicable written data-processing agreement, or as required by law. Builders must not instruct unlawful processing. We remain responsible for our own processing, including account administration, platform billing, security, and applicable legal obligations.

Members may contact a Builder about its community data practices and legal@huddlespot.io about HuddleSpot’s practices. We and Builders will cooperate as required by applicable law on privacy requests and relevant security incidents. Where law requires additional processing terms, those terms must be agreed before the relevant processing begins; this section does not represent that a separate agreement is already in place.

11. Third-Party Providers and Integrations

We use providers such as Stripe for payments, PostHog for analytics, Sentry for monitoring, and hosting providers to operate the Service. We remain accountable for personal information processed on our behalf as required by applicable law, including applicable contractual and safeguarding obligations.

Optional third-party services you choose to connect may have their own terms and privacy practices. Review those terms before connecting them. We do not control their independent operation or guarantee that an integration will remain available. These limits do not excuse our own obligations or responsibility for our selection and use of providers where imposed by law.

12. Availability and Support

We use reasonable efforts to operate the Service, but maintenance, updates, provider failures, and other interruptions can occur. General plans do not include a guaranteed uptime percentage, support response time, or service-credit entitlement. Priority support describes handling priority, not a guaranteed response deadline.

Enterprise service levels are available only under a separate signed agreement that defines measurements, exclusions, support coverage, and remedies. An expressly agreed service commitment is not displaced by the general disclaimers below.

13. Suspension, Termination, and Account Deletion

Cancelling a subscription stops renewal; it does not delete your account. Deleting an account is a separate action that ends account access when deletion is confirmed. Follow our Data Deletion Instructions. Before requesting deletion, cancel any platform subscription and separately cancel recurring purchases with each Builder; contact us if you cannot manage platform billing. Do not assume that removing login access or revoking a social login cancels a purchase.

We may suspend access or terminate for a material breach, including unresolved nonpayment. For a breach that can be corrected without serious risk, we will give notice and a reasonable opportunity to remedy it. We may act immediately for serious abuse, fraud, threats to security or others’ rights, or legal requirements, with an explanation when lawful and reasonably practicable.

We may otherwise terminate the service or your account with at least 30 days’ direct notice. The unused-prepayment refund described above applies when termination is without your breach. Suspension restricts access for its duration; termination ends your right to use the affected service on its effective date.

Before closure, retain copies you need and contact legal@huddlespot.io to request access to your data. Requests are handled subject to applicable law, verification, other users’ rights, and security restrictions; these Terms do not promise a particular self-service export tool. After closure, access may no longer be available. We delete or anonymize personal information within 90 days of account deletion, except for legally required retention, as explained in our Privacy Policy.

Builders must address outstanding Member purchases and notify Members of a planned community closure. Deletion, suspension, or termination does not cancel accrued debts, required refunds, or obligations that by their nature survive. Copies held independently by Builders are subject to their own lawful retention obligations.

14. Warranties and Limitation of Liability

EXCEPT FOR EXPRESS COMMITMENTS IN THESE TERMS OR A SIGNED AGREEMENT, AND TO THE EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE OPERATION OR THAT EVERY USER’S REQUIREMENTS WILL BE MET.

To the extent permitted by law, Ideanix Labs Inc is not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, arising from the Service, regardless of the legal theory of the claim.

Our aggregate liability to a claimant for all claims arising from the same event or series of related events is limited to the greater of CAD 100 or the Platform Fees paid by that claimant to Ideanix Labs Inc during the 12 months immediately before the first event giving rise to those claims. Multiple claims or legal theories do not multiply that cap. For fees paid in another currency, the CAD equivalent is determined using the Bank of Canada exchange rate on the payment date, or its most recent available rate.

Annual Platform Fees paid in that period count in full; they are not divided by 12. Payments to Builders do not count as Platform Fees. The CAD 100 minimum applies to Members, free users, and former subscribers who paid no Platform Fees during that period. The measurement date is the event giving rise to the claim, not the date you report or file it.

Nothing here excludes or limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited. These exclusions and caps do not reduce refunds expressly owed under these Terms or non-waivable consumer remedies. Mandatory legal protections prevail over every conflicting provision.

15. Indemnification and Settlement of Third-Party Claims

To the extent permitted by law, you will defend Ideanix Labs Inc and its officers, directors, employees, and agents against third-party claims arising from your material breach of these Terms, unlawful conduct, or infringement of third-party rights through your Content or use of the Service. For Builders, this also covers claims arising from their offerings, sales, or failure to meet obligations to Members. You will reimburse covered damages and reasonable legal costs awarded by a court or agreed in a settlement approved under this section.

Your obligation applies only to the extent the claim results from the covered conduct. It does not cover losses attributable to a protected party’s own breach, negligence, or other wrongful conduct, and does not require you to reimburse us simply for bringing your own claim against us.

We will notify you promptly of a covered claim. Late notice reduces your obligations only to the extent the delay materially prejudices your defense. You may control the defense using qualified counsel reasonably acceptable to the protected party. The protected party will provide reasonable cooperation at your expense and may participate through its own counsel at its own expense. If you fail to assume the defense promptly after notice, it may defend the claim and seek reasonable covered costs.

Neither you nor a protected party may settle a covered claim at the other’s expense without that other party’s prior written consent, which must not be unreasonably withheld, conditioned, or delayed. A settlement admitting fault by a protected party, imposing an obligation on it, or failing to give it a full release requires that party’s prior written consent on the same basis.

16. Governing Law and Dispute Resolution

Ontario law and the federal laws of Canada applicable in Ontario govern these Terms, subject to any mandatory protections that apply where you live.

Before starting ordinary court proceedings about these Terms or the Service, send written notice describing the dispute and requested resolution to legal@huddlespot.io. We will send any notice to your account email. The parties will attempt in good faith to resolve the dispute for 30 days after receipt of the notice.

If unresolved after that period, disputes are subject to the exclusive jurisdiction of the courts in Toronto, Ontario, except where applicable law entitles a party to another forum. Either party may seek urgent protective relief or file proceedings sooner to preserve a limitation period or other legal deadline. The negotiation period does not extend statutory deadlines or prevent complaints to regulators, mandatory consumer remedies, or participation in a class proceeding where permitted by law.

17. Events Beyond Reasonable Control

Neither party is responsible for delay or failure caused by events beyond its reasonable control, such as natural disasters, war, government restrictions, or widespread power or telecommunications outages, to the extent the event prevents performance. The affected party must take reasonable steps to mitigate the impact and resume performance. This does not excuse amounts already due, required refunds, statutory obligations, or failures caused by a party’s own lack of reasonable care.

18. Notices and Changes to These Terms

Keep your account email current. We send legal, billing, and material-change notices directly to that address; notices from you may be sent to legal@huddlespot.io. We may additionally display notices in the Service. A website posting alone is not direct notice.

For material changes, we will provide at least 30 days’ direct notice stating the changes and their effective date. Changes will not apply retroactively. Changes strictly necessary to address urgent legal requirements or security threats may take effect sooner, with as much direct notice as reasonably possible and an explanation.

If you disagree, you may stop using the Service and cancel before the effective date. If a material change reduces an already-paid service or materially increases your obligations and you terminate because of it before the change takes effect, we will refund unused prepaid Platform Fees from the termination date. Continued use after the applicable effective date signifies acceptance where permitted by law; we will obtain express agreement where required.

19. General Provisions

These Terms, the plan and billing details confirmed at checkout, and any applicable signed agreement form the entire agreement about the Service. A signed Enterprise agreement prevails over conflicting general terms for its subject matter; an applicable written data-processing agreement prevails for conflicts about personal-data processing. Builder purchase terms govern the separate Builder–Member sale and cannot override this agreement between you and HuddleSpot. Mandatory law always prevails.

If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law. Failure to enforce a provision does not waive the right to enforce it later. A waiver must be in writing.

You may not assign this agreement without our written consent, except where applicable law permits. We may assign it in a merger, reorganization, or sale of the relevant business if the successor assumes our obligations; we will notify you. An assignment does not reduce mandatory rights.

Accrued payment and refund obligations, ownership rights, limited retention permissions, liability provisions, indemnity for covered conduct, dispute provisions, and any obligations intended by their nature to survive continue after termination.

20. Contact

For legal notices, billing concerns, Content reports, or questions about these Terms, contact legal@huddlespot.io.

Ideanix Labs Inc, Ontario, Canada.